Faq
Frequently Asked Questions (FAQs)
1. Orders
Q: How do I place an order?
A: Simply browse our collection, select your item, choose the size/variant if applicable, and click "Add to Cart." Proceed to checkout when you're ready.
Q: Can I change or cancel my order?
A: We process orders quickly, but if you need to make a change, contact us within 12 hours of placing your order.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it anytime through the link provided.
2. Shipping
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping times and costs vary depending on your location.
Q: How long does shipping take?
A: Standard shipping typically takes:
USA: 5–10 business days
International: 10–20 business days
Q: How much does shipping cost?
A: Shipping is calculated at checkout based on your location. We also offer free shipping on orders over $50.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please visit our Returns Policy for more details.
Q: How do I start a return or exchange?
A: Contact our support team at [your email] with your order number and reason for return. We’ll guide you through the next steps.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
4. Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. We use Shopify’s secure checkout system with SSL encryption to protect your data.
5. Products
Q: The item I want is out of stock. Will it be restocked?
A: Some items are restocked based on demand. Contact us to check on specific product availability.
Q: Are the colors of the products accurate?
A: We do our best to display products as accurately as possible, but screen differences may cause slight variations.
